Privacy Policy

1. Introduction

Bua Timepieces ("we", "us", "our") is committed to handling personal data responsibly and transparently. This Privacy Policy explains what information we collect when you use our website or contact our workshop, how we use it, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at buatimepid.biz, by email, telephone, or in person at our workshop at 67 Thanon Ratchadamnoen, Si Phum, Muang, Chiang Mai 50200, Thailand.

For privacy questions, contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you contact us through our website form, by email, or by telephone, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Details of the watch you would like serviced
• Any other information you choose to include in a message

2.2 Automatically Collected Data

When you visit our website, we may collect basic technical information such as your browser type, device type, and pages visited. This is collected via analytics cookies (only if you consent) and is used solely to understand how the website is used.

2.3 Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: for analytics cookies and marketing communications
• Legitimate interest: to respond to enquiries and provide watch repair services
• Contract: to fulfil service agreements when a watch is left in our care

2.4 Retention Periods

Enquiry data is retained for up to 24 months. Service records (details of watches serviced) are kept for up to 5 years for warranty and reference purposes. Data is deleted securely after the applicable retention period.

3. How We Use Your Data

Personal data collected is used to:

• Respond to your enquiries about our watch repair services
• Arrange and deliver watch repair and restoration work
• Communicate updates on the progress of your watch service
• Maintain service records for watches in our care
• Improve our website through aggregated, anonymised analytics

We do not sell, rent, or trade personal data with third parties for marketing purposes. We do not send unsolicited marketing communications.

4. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, loss, or disclosure. These measures include:

• Secure server hosting with encrypted data transmission (HTTPS)
• Access to personal data limited to workshop staff who need it to perform their work
• Physical watch custody records maintained securely at our workshop
• Prompt notification to affected individuals in the event of a data breach, in accordance with applicable Thai law

5. Cookies

Our website uses cookies. Essential cookies are necessary for the website to function correctly. Analytics and preference cookies are only set if you consent via our cookie notice. For full details, see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your data where there is no longer a lawful basis for holding it
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing based on legitimate interests
• Withdrawal of consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.

10. Contact

Data controller: Bua Timepieces
67 Thanon Ratchadamnoen, Si Phum, Muang, Chiang Mai 50200, Thailand
Email: [email protected]
Telephone: +66 84 591 7263